is a fast-growing software development and software company delivering enterprise platforms, digital solutions, and technology services to government and private sector clients. Our solutions focus on data platforms, workflow systems, analytics, and customer-centric digital transformation.
We are looking for a
dedicated and professional Customer Support Specialist
to join our team and act as a key point of contact between our clients and our technical teams. This is a full-time, onsite position.
Job Summary
The Customer Support Specialist will be responsible for providing
high-quality customer support in both Arabic and English
, handling client trainings, inquiries, incidents, and service requests related to our software products and solutions.
The role requires strong communication skills, technical understanding, and the ability to coordinate efficiently with internal teams to ensure timely issue resolution and high customer satisfaction
Responsibilities
Serve as the
first point of contact
for customers via email, phone, and ticketing systems.
Provide
customer support in Arabic and English
.
Log, track, and manage support tickets, incidents, and service requests.
Diagnose and troubleshoot basic technical issues related to software platforms.
Escalate complex issues to QA, development, or infrastructure teams when required.
Follow up with customers to ensure issues are resolved and expectations are met.
Maintain accurate documentation of issues, resolutions, and FAQs.
Assist customers with system usage, onboarding, and general guidance.
Collaborate closely with internal teams to improve product quality and customer experience.
Ensure adherence to SLAs and internal support processes.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
Fluent in Arabic and English (spoken and written) - is a plus.
Minimum
3 years of experience
in customer support, technical support, or a related role.
Experience supporting
software applications, web platforms, or IT systems
.
Familiarity with ticketing systems such as
Jira, Service Desk, or similar tools
.
Strong communication, problem-solving, and customer-handling skills.
Ability to work in a fast-paced, client-focused environment.
Attention to detail and strong organizational skills.
Prior experience in a
software development or software reseller company
is a strong advantage.
Job Type: Full-time
Pay: AED3,500.00 - AED4,500.00 per month
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