Job Description

At

TradeQuo

, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.

Join our team in Dubai and become part of a culture that values your contributions and nurtures your professional growth.

You will:

Provide customer service to clients via live chat, phone call, and email Keep clients updated on the status of their requests, providing clear and concise communication Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution Ensure compliance with market-specific regulatory requirements Verify documents submitted by clients within specific regions while adhering to regulatory requirements Prepare and interpret reports and documentation Attend company seminars to stay up-to-date with the company's business functions and roles Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance Collaborate with the BD team to develop business strategies aligned with trends & customer needs Undertake other ad hoc tasks assigned by the manager

What makes you a great fit:

Minimum 1 year experience in Customer Service Fluent in English and Spanish (native) Customer focused and dedicated to providing exceptional service Strong ability to communicate effectively Proficient in troubleshooting and multitasking Self-motivated and reliable with a proven track record of meeting and exceeding expectations Can-do attitude and a willingness to learn
Job Types: Full-time, Permanent

Pay: Up to AED5,000.00 per month

Application Question(s):

What is your nationality? What is your expected salary per month (AED)? Would you require visa sponsorship to work in Dubai? What is your notice period? This role requires working on shifts. Are you comfortable with that? We kindly request that you complete all the screening questions, as they form an important part of our hiring process. Thank you.
Language:

* Spanish (Required)