Job Description

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.

Role Overview:

As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand's commitment to excellence and empathy.

Key Responsibilities:

Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals. Develop and implement customer support strategies aligned with Dieture's mission and values. Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement. Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience. Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability. Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution. Recruit, train, and onboard new support team members. Foster a culture of continuous improvement, feedback, and customer-centricity within the team.

Requirements:

Bachelor's degree in Business, Communications, or a related field; relevant certifications are a plus. 5+ years of experience in customer support or service roles, with at least 2 years in a team management position. Proven leadership skills with experience managing remote or hybrid teams. Strong analytical skills with the ability to use customer data to drive decisions. Excellent communication, interpersonal, and conflict resolution skills. Proficient with CRM software and customer support tools (e.g., Freshdesk). Passion for health, wellness, and customer advocacy is highly desirable. Fluency in Arabic and English language.

Diversity and Inclusion:

At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.

Job Types: Full-time, Permanent