Job Description

Customer support for NMS

Sale, Morocco, Morocco (

New

Customer Services (

NI Network Infrastructure

23000006VB Requisition #

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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The new eng will be part of the Optics team, part of the Network Infrastructure division and dedicated to the technical support 2LS for the customers in Europe and Africa

It's a technical role where we are expecting technical skills. In particular the job will be on the NMS, the software dedicated to the management of the optics networks thru the control of the operator

What you will learn and contribute to

As part of our team, you will:

· Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate Salesforce and outage documentation, contribute to/review upgrade guides and other procedural documentation

· Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the contractual SLAs

· Act as "Outage Manager" by identifying the impact of the outages and changes made to the customer network. Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations

· Supply input to and use the knowledge management tools. Proactively share knowledge. Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities

· Interface with product business division (level 3/TEC Technical Expertise Center)

Your skills and experience

You have:

· Technical skills on an optical network

· Technical skills for the sw troubleshooting and DB capability

· Fluent English speaking and French speaking is appreciated

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

· Office location in Sale

· Flexible remote working

· International travels opportunity when required by the business

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

· One of the World's Most Ethical Companies by Ethisphere

· Gender-Equality Index by Bloomberg

· Workplace Pride Global Benchmark

· LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

+ Disclaimer (For US Jobs): Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.