Job Description

We are seeking a motivated and empathetic Customer Support Executive to join our team. The ideal candidate will serve as the first point of contact for our customers, ensuring their inquiries, concerns, and issues are resolved efficiently and with professionalism. This role requires excellent communication skills, patience, and a problem-solving mindset.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Troubleshoot and resolve customer issues, escalating complex problems to the relevant department when necessary. Maintain accurate records of customer interactions, transactions, comments, and complaints. Assist customers with product/service information, order processing, and returns/refunds. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Identify recurring issues and provide feedback to management for process improvement. Maintain a positive and empathetic attitude toward customers at all times. Achieve individual and team targets related to customer satisfaction and response time.

Qualifications and Skills:

High school diploma or equivalent; Bachelor's degree preferred. Proven experience in a customer support or service role is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency with customer support software (CRM systems, helpdesk tools) is desirable. Ability to multitask, prioritize, and manage time effectively. Patience, empathy, and the ability to handle challenging situations calmly.

Work Environment:

[Office-based / Hybrid / Remote] Fast-paced, collaborative team environment. Opportunity for growth within the organization.

Benefits:

Competitive salary and performance-based incentives. Health and wellness benefits. Training and career development opportunities.
Job Type: Full-time

Application Question(s):

What is your total domain experience? What is your availability to Join? Monthly Salary Expectation with Currency? Your Email ID (Mandatory) Your WhatsApp Number (Mandatory)
Your WhatsApp Number (Mandatory)
Your WhatsApp Number (Mandatory)

Have you worked in any BIM Staffing Companies before? and if Yes what is the name of the BIM Staffing Company you worked? (if Hiring HR Candidates only) Total experience working in UAE? Current Visa Status? Currently Living in which Emirates and Location in UAE? * Are you OK to travel to Dubai Silicon Oasis as our office is located here?