Customer Support Associates
Job Description
A Customer Support Associate serves as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction across various communication channels such as phone, email, or live chat. The role is crucial in maintaining positive customer relationships and supporting overall business retention and growth.
Key Responsibilities:
Respond to customer inquiries promptly and professionally via phone, email, or chat.
Provide accurate information regarding products, services, orders, or company policies.
Resolve customer complaints or issues in a courteous and timely manner.
Document all customer interactions in CRM or ticketing systems.
Coordinate with internal teams (sales, technical support, logistics) to resolve queries.
Follow up with customers to ensure resolution satisfaction.
Required Qualifications & Skills:
High school diploma or equivalent (Bachelor's degree preferred for some roles).
0-2 years of experience in a customer service or support role.
Strong verbal and written communication skills.
Patience, empathy, and active listening abilities.
Problem-solving and conflict-resolution skills.
Skills Required
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Job Detail
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Job IdJD2091947
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned