Job Description

JOB PURPOSE:

ExecuJet MRO Services is currently seeking a suitably qualified experienced Customer Support Administrator to fill a vacancy within the Organization.

KEY RESPONSIBILITIES:

Receive and welcome guests/customers. Arrange refreshments for Customers. Arrange the purchase of groceries/refreshments for customer area and police at airside security checkpoint. Operate telephone console, taking and distributing messages. Screen inquiries before passing them to the concerned person. Ensure that the meeting rooms are in order before and after meetings. Ensure customer area and offices are in order. Assist customers as and when required, i.e. hotel bookings when visiting the facility and transport arrangements to and from the facility and ensuring airside pass policies are followed. Assist with the preparation of reports, general correspondence and other administrative functions. Assist the IT Team with the control of company SIM cards and service subscriptions as and when needed. Distribute monthly mobile telephone bills and track marked bills. Generate monthly summary of personal calls for payroll deduction. Coordinate facility management landside, liaising with the relevant suppliers for pest control and plant maintenance and with the Regional VP's PA for any building maintenance work required. Ensure that the reception, ground floor and customer areas are kept clean and tidy at all times. Assist with arranging staff and customer functions. Engage with various stakeholders to ensure a smooth experience for the visiting customers / VIPs.

QUALIFICATIONS:

Essential


Bachelor's degree in business administration or a related field. Proficiency in Microsoft Office Products. Strong Communication skills (both written and verbal). Customer-focused attitude with excellent problem-solving ability.

Desirable


Previous experience in VIP customer service roles, such as Cabin Crew or hotel operations. Holder of a valid UAE Driving License.

PERSON SPECIFICATION:

Essential


Demonstrate a strong commitment to delivering exceptional customer service. Proactive in identifying customers' needs and ensuring satisfaction. Strong attention to details and accuracy in all tasks. Reliable, punctual, and takes responsibility for work outcomes. * Friendly and approachable.