Job Description

:

Are you driven by customer satisfaction and passionate about digital transformation in the IT and Data Center space? We are looking for a

Customer Success Manager (CSM)

to join our team and lead strategic customer engagements that ensure service excellence, contract renewals, and business growth.

Role Overview

As a Customer Success Manager, you will be responsible for managing a portfolio of customers, ensuring they achieve their desired outcomes through our digital services (including SaaS) and recurring contracts. Your goal is to build strong relationships, drive customer satisfaction, and secure long-term partnerships.

Key Responsibilities

Initiate the CSM journey with customers post-asset activation, including connected assets. Design and implement Customer Success Frameworks to reduce churn, increase renewals, and identify at-risk accounts. Develop and manage customer success plans using Totango, tracking tasks, timelines, and milestones. Conduct regular customer meetings to assess service utilization, gather feedback, and implement improvements. Collaborate with Sales, Project Management, and the Connected Service Hub to resolve customer issues and enhance satisfaction. Review and tailor analysis reports to meet customer needs and drive actionable insights. Identify and recommend opportunities for pull-through business from connected customers. Ensure timely renewal of contracts and onboarding of new assets. Support Secure Power Segment growth through technical expertise and business development. Coordinate with Subject Matter Experts and Account Managers to deliver a seamless end-to-end service journey. Contribute to monetization strategies through client visits, campaigns, and demand generation initiatives. Work with Sales, Marketing, and EcoXperts to execute coverage plans and meet operational and commercial KPIs.

Qualifications:

Qualifications & Skills

Bachelor's degree in Electrical, Mechanical, or a related field. 6-8 years of experience in IT/Data Centers. Background in Project Management and Sales is advantageous. Strong technical and business acumen with the ability to quickly learn new software solutions. Excellent communication and customer journey mapping skills. Proven ability to work effectively in a matrixed, cross-functional environment.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.


IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.


We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.


Become an IMPACT Maker with Schneider Electric - apply today!


EUR36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations



You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here



Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.