Job Description

About Reivernet Group of Companies

Reivernet has over 20 years' experience focusing in managing complex networks. We currently support over 900 hotels across 35 countries and are proud to be endorsed by the five major global hotel brands.


Our customer base reflects our focus to truly align to the brands, not the supply chains or ownership clusters. We are subject matter experts in being able to articulate the value of brand standard benefits to owners, operators, IT clusters, guests and our competitors.

About the role

Customer Success Managers (CSM) are critical in protecting daily and monthly service fees levels and growing revenue for existing customer relationships with individual properties. CSMs achieve this by maintaining strong customer relationships, driving customer loyalty through onboarding, regular reviews and effective escalation management. Through their relationships at each property, they also identify opportunities to grow revenue from those properties.

What you'll do

Develop and implement a relationship development and retention plan for a portfolio of customers with a Reivernet managed services contract. Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to Reivernet management of the customers' network. Execute the renewals process for existing managed services contracts driving retention Identify and qualify cross-sell opportunities to hand over to regional sales managers Monitor managed services support performance and proactively manage any issues and escalations.

Who you are

CSMs are critical in ensuring that customers derive maximum value for Reivernet's services which leads to higher customer satisfaction, retention and growth.



With proven sales ability including strong negotiation skills, persuasive ability, strong communication and relatshionship management, CSMs are advocates for the customer by being resourcful internally to resolve customer issues and ensure smooth transition to Reivernet or successful day 1 of an upgrade. CSMs appreciate the importance of retaining the brand coupled with the ability to balance the needs of Reivernet and the customers' site.