Job Description

Are you passionate about

helping clients succeed?

Do you thrive at the intersection of

technology,

communication, and

relationship-building?

We're looking for a

Customer Success Manager

based in the United Arab Emirates (

UAE

) to join our dynamic team and become a key player in driving customer satisfaction, product adoption, and long-term loyalty. This is a full-time hybrid or remote role - perfect for someone proactive, tech-savvy, and excited about working with international clients.

What You'll Do

Lead client onboarding and integration, ensuring a smooth start and deep understanding of our solutions Deliver engaging training sessions and educational support (online and in-person when needed) Build strong, trusted relationships with clients and act as their key point of contact Identify opportunities for cross-selling and upselling based on client needs Support clients in product configuration and usage, helping them maximize value Collect feedback, monitor satisfaction, and act as a voice of the customer within the company Keep clients informed about updates, improvements, and new features Collaborate with internal teams to continuously enhance the customer experience

What We're Looking For

2+ years in customer success, client services, or a similar role Fluency in Hindi and English (spoken and written) - Arabic is a strong plus Based in the UAE, with the ability to work remotely or in a hybrid format Excellent communication skills and a talent for relationship-building Comfortable working with IT-products and providing technical guidance Highly organized and accountable with a proactive mindset Empathetic and attentive - you genuinely want to help people succeed Experience in sales or upselling is a bonus Knowledge of financial services or brokerage industry is a plus

What You'll Get

A role where your ideas and input matter The chance to work with a product that has a real impact for our clients A supportive, collaborative international team Opportunities for growth as we expand into new markets
Tools For Brokers (TFB) is a leading B2B technology provider for retail brokers and hedge funds, with 15 years of industry experience.

Job Type: Full-time