Job Description

Job Title:

Customer Success Manager - ERP Solutions

Location:

Dubai, UAE

Role Overview:

We are seeking a seasoned

Customer Success Manager

to ensure the long-term success, retention, and satisfaction of our ERP clients. You will serve as the trusted advisor post-sale--guiding customers through onboarding, adoption, and ongoing success with our Odoo-based solutions. Your role is key to driving retention, upselling opportunities, and building advocacy.

Key Responsibilities:

Own the

end-to-end customer relationship

post-sale--from onboarding to ongoing support and renewals. Act as the

primary point of contact

for key clients, ensuring they realize full value from their ERP implementation. Partner with project managers and functional consultants to ensure successful and timely project delivery. Monitor client health and usage patterns to proactively resolve issues and improve satisfaction. Identify and pursue opportunities for

upsell, cross-sell

, and referrals through value-driven conversations. Lead quarterly business reviews (QBRs) with clients to align on goals, KPIs, and growth roadmaps. Collaborate with the sales and product teams to relay client feedback and influence future roadmap decisions. Maintain accurate records of client interactions, milestones, and risk flags in CRM tools. Help shape and scale Customer Success frameworks and best practices as we grow.

Requirements:

Minimum

4+ years of Dubai experience

in customer success, account management, or client-facing roles--preferably in ERP, SaaS, or software implementation environments. Strong knowledge of

ERP systems (Odoo preferred)

and business workflows in areas like finance, sales, operations, and HR. Proven ability to manage multiple client accounts and maintain high retention and satisfaction rates. Exceptional communication, relationship-building, and problem-solving skills. Strategic thinker with a bias for action and a customer-first mindset. Ability to understand client needs and connect them with actionable ERP solutions. Experience using CRM, ticketing, and project collaboration tools.

Valid UAE driver's license

- frequent client visits may be required.

What's in it for You:

Competitive base salary with performance-linked bonuses. Join a company that prioritizes client outcomes and

long-term partnerships

over quick wins.

Meaningful equity ownership

available upon demonstration of long-term commitment and strategic contribution to growth. Fast-paced, collaborative culture with direct access to leadership. Opportunity to grow into a

leadership role

as the Customer Success team scales.
Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

What visa are you on?
Experience:

Customer Success Manager in Dubai: 4 years (Required)
License/Certification:

UAE Driver's License (Required)
Expected Start Date: 15/05/2025