A universe of opportunities. Open to you.
Payoneer\'s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!
Life at Payoneer is a global community, where you\'ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
Location Dubai
Payoneer is looking for a highly talented Customer Success Manager, MEA to join an extremely fast-growing global Fintech business. The incumbent will be tasked to enable millions of SMBs and professional businesses in MEA region (Middle East and Africa) to get paid globally with Payoneer\'s fast, flexible, secure and low-cost solutions. Your responsibilities will include increasing business adoption and market penetration. Working in a dynamic business environment, you will be responsible for engaging and growing key accounts within the region. This role requires some travel. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity. Candidate should possess a strong account management background that enables him or her to drive engagement with key stakeholders.
What you\'ll be spending your time on:

• Manage existing client relationships through a consultative approach as a business partner, responsible for retention, upsell & cross-sell
• Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients\' needs and translate these opportunities through upsells
• Prepare and implement account development plans per key account to maximize engagement and opportunities with clients
• Have the passion and drive to exceed strategic and financial targets
• Collaborate with various teams (sales, marketing, partnerships, operations, product) and be the voice of the customer
• Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information
• Growing the company\'s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness
• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team
• Strong quantitative, analytical and conflict resolution abilities

Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
For this role you are also:

• Bi-lingual (ability to communicate in Turkish)
• Analytical and data oriented, strong in data backed decision making
• Proficient in English, with strong written and verbal communications skills

Have you done this kind of stuff?

• At least 5 years of overall experience, with 2+ years in key account management, business development or sales experience
• Track record of meeting and exceeding business established goals
• Ability to drive operational excellence through innovative initiatives

Not a must but a great advantage:

• Experience in the Payments and Banking industry
• Experience with data analytics & BI tools
• Experience working in an international company

Who we are: Payoneer (NASDAQ: PAYO) is the world\'s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world\'s leading brands, Payoneer offers a universe of opportunities, open to you.
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