In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must.
So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of our world. To do so we've built a Data-as-a-Service solution that does exactly that across the lifecycle of a trade.
Our solution aggregates data from hundreds of sources including radar and satellite imagery as well as logistics, governmental, shipping databases and more. Intelligently connecting the dots across fragmented information landscapes, we bring to our clients a unique, real-time understanding of the trades happening all over the world, by giving them access to live information about the movement of cargos, the availability of vessels as well as commodity storage.
To support this endeavor, we have teams in more than 7 countries and 9 key locations (Brussels, Paris, Hyares, London, Vienna, Dubai, Singapore, Houston and New York). With individuals of various backgrounds, diverse skills, and international experiences, being global & inclusive is in our DNA!
What you'll do
As a CSM, you will help customers achieve their goals, and this is only possible by understanding the users' needs and by having an outstanding knowledge of the Kpler offering.
Every day is different for a Kplerian CSM! You'll be in touch with clients by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) always taking into account their individual needs. To serve the client, you'll need to liaise with Kpler's other internal teams.
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