Customer Success Manager

Dubai, United Arab Emirates

Job Description

In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must.

So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of our world. To do so we've built a Data-as-a-Service solution that does exactly that across the lifecycle of a trade.

Our solution aggregates data from hundreds of sources including radar and satellite imagery as well as logistics, governmental, shipping databases and more. Intelligently connecting the dots across fragmented information landscapes, we bring to our clients a unique, real-time understanding of the trades happening all over the world, by giving them access to live information about the movement of cargos, the availability of vessels as well as commodity storage.

To support this endeavor, we have teams in more than 7 countries and 9 key locations (Brussels, Paris, Hyares, London, Vienna, Dubai, Singapore, Houston and New York). With individuals of various backgrounds, diverse skills, and international experiences, being global & inclusive is in our DNA!

What you'll do

As a CSM, you will help customers achieve their goals, and this is only possible by understanding the users' needs and by having an outstanding knowledge of the Kpler offering.

Every day is different for a Kplerian CSM! You'll be in touch with clients by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) always taking into account their individual needs. To serve the client, you'll need to liaise with Kpler's other internal teams.

You are or have...

  • +3 years customer success management experience preferably in Fintech, Energy, shipping, or working for a data provider
  • Outgoing, personable and a client-focused person
  • Ideally has experience with programming language's similar to Python or R
  • Someone who is empathic, listens and understands the customer's needs through strong relationship
building
  • Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds
  • Genuinely care about your clients and take ownership of projects
Also, a successful CSM at Kpler is:
  • Not scared of getting into complex product and data related matters
  • Has a good understanding of the financial system
  • Is good at prioritizing. The nature of this role involves dealing with multiple stakeholders and projects simultaneously
  • Is analytical, capable of finding patterns and understanding usage 'best practices'
  • Is proactive, does not get easily demoralized and can be patient - not all users are techie!
  • Can work autonomously but has a team spirit
  • Likes improving processes and is good at knowledge transfer
  • Thinks strategically and always keeps an eye on long term goals
  • Is methodical, uses a CRM and other tools to keep track of projects, tasks, etc.
#LI-Remote

Our values
  • Be humble - We always place the interests of the collective before your own.
  • Respect and care for others - We make every person feel comfortable in their own beliefs, decisions, and perspectives.
  • Take responsibility - We take ownership of our actions.
  • Act with integrity -We are honest and transparent in all your dealings.
  • Be bold - We push the boundaries in order to improve and grow.
You'll get to work in a truly global environment, with more than 30 nationalities speaking more than 15 languages.

Our People Pledge

Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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Job Detail

  • Job Id
    JD1469185
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned