Job Description

Job Summary:

You will be responsible for managing and growing relationships with business clients, ensuring they successfully use the platform to meet operational goals. You'll act as the main point of contact throughout the customer lifecycle, ensure customer satisfaction, and identify opportunities to drive additional value.

Key Responsibilities:

Manage a portfolio of business accounts; serve as the primary contact across different levels of the client organization.

Shine

Understand clients' workflows and operations to help them make effective use of the platform.

Shine

Address inbound queries (via phone, email, chat), troubleshoot issues, and coordinate with internal teams (product, engineering, support) for resolution.

Shine

Maintain accurate internal records of clients, issues, feedback, updates.

Shine

Monitor client engagement and satisfaction; proactively work to retain clients and grow accounts (upselling / cross-selling).

Shine

Collect client feedback; represent client needs & suggestions in product roadmap discussions.

Shine

Qualifications / Requirements:

Bachelor's degree (any stream); preference may be given to candidates with technical, engineering, or workflow / SaaS background.

Shine

2-5 years of experience in B2B account / customer success management, ideally in SaaS or workflow / operations-oriented product environments.

Shine

Strong client relationship and communication skills; good at probing & understanding client needs.

Comfortable coordinating cross-functionally (product / engineering / support).

Ability to track & report customer metrics; usage data & feedback.

Problem solving mindset; able to simulate and troubleshoot issues.

Job Type: Full-time

Pay: AED10,000.00 - AED13,000.00 per month

Application Question(s):

How many years of experience in UAE? Do you have a driving License? Do you have own Visa? Can you join Immediately? * what is your current/last drawn salary?