Job Description

Customer Success Manager - Enzo Dialer

Location:

[Specify Location/Remote Option]

Do you thrive on ensuring clients get maximum value from their SaaS investment?

Enzo Dialer is looking for a dedicated

Customer Success Manager

to be the strategic partner for our clients post-sale. You won't just manage relationships; you will

own post-sale performance

--safeguarding our retention and driving product adoption to maximize MRR stability.

What You'll Own:

Activation & Onboarding:

Manage the client journey from contract signing through implementation and training, ensuring a

fast time-to-value

.

Health & Risk Management:

Build structured success plans, monitor account health signals, and lead

proactive outreach

to prevent churn and recover at-risk accounts.

Strategic Partnerships:

Lead Quarterly Business Reviews (QBRs) and optimization sessions, translating product usage data into tangible

client ROI

.

Scale & Standardization:

Build and implement

documentation, playbooks, and standardized processes

to help the Customer Success function scale efficiently.

Growth Opportunities:

Identify and convert

upsell and expansion opportunities

that align directly with documented client needs and usage patterns.
Key Requirements:

Proven experience managing

SaaS accounts

with a focus on activation, adoption, and retention metrics. Exceptional skills in communication, expectation-setting, and managing high-stakes client escalations. High ownership mindset with the ability to diagnose operational gaps and drive both client and internal accountability.
We Measure Success By:

Churn Reduction

Expansion Revenue

Product Usage Adherence

SLA Compliance

If you are a proactive problem-solver with a strong operational focus, we encourage you to apply!

Option 2: The Punchy LinkedIn Ad (Focus on Impact)

Subject:

Hiring a Customer Success Manager to own Retention & Value at Enzo Dialer!

Body:

Are you the CSM who can turn potential churn into guaranteed renewal?

Enzo Dialer is searching for a high-impact

Customer Success Manager

to be the ultimate guardian of our client base. This role is crucial: you'll directly impact MRR stability by mastering activation, maximizing adoption, and driving expansion.

You are a fit if you can:

Manage robust

onboarding and implementation

to guarantee fast time-to-value. Run metric-driven

QBRs

and structured success plans. Proactively use account health signals to

prevent churn

and manage escalations. Identify clear

upsell and expansion

opportunities based on client needs. Build the playbooks and documentation needed to

scale

the CS function.
This requires experience managing SaaS accounts, strong

problem-solving skills

, and comfort running KPI-driven conversations.

Ready to own the post-sale lifecycle and secure our growth? Apply today!

Job Type: Full-time

Pay: E40,000.00 - E50,000.00 per year