is currently seeking a Customer Success Executive to join our client's team. This role is essential in ensuring customer satisfaction, supporting users throughout their journey, and building strong, long-term relationships. The ideal candidate will be responsible for guiding customers, resolving inquiries, and enhancing overall client experience.
Key Responsibilities:
Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.
Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
Maintain regular engagement with customers to improve retention and product usage.
Educate customers on new features, product updates, and best practices to maximize value.
Identify upselling and cross-selling opportunities based on customer needs.
Log all customer interactions, issues, and follow-ups accurately within the CRM.
Coordinate with Product and Technical teams to escalate and resolve complex issues.
Prepare periodic reports on customer health, usage trends, and satisfaction levels.
Perform any other related duties as assigned.
Requirements
Bachelor's degree or diploma in Business, Communications, or any related field.
1-3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding.
Saudi/Gulf dialect is highly preferred.
Experience with SaaS platforms or GCC-based clients is a strong plus.
Strong communication and customer empathy skills.
Good problem-solving, conflict-resolution, and time-management abilities.
Familiarity with CRM systems and customer lifecycle metrics.
Working Conditions
Total working hours: 9 hours daily (8 hours work + 1-hour break).
Work mode: Office-based
Location: Sheikh Zayed.
Two days off per week.
Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction.
Benefits
Competitive base salary + attractive commission structure.
Professional development and career advancement opportunities.
Supportive, energetic, and multicultural team environ
ment.
Social and medical insurance coverage.
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Learning & Development programs (L&D)
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