Job Description

Job Title:

Customer Service Agent - Tourism Department

Company:

Inaya Tours and Travels

Location:

Dubai, UAE

Job Type:

Full-time

Industry:

Travel & Tourism

:

Sunwest Global General Trading is looking for a highly motivated and customer-oriented

Customer Service Agent

to join our Tourism Department. The ideal candidate will play a key role in assisting customers with travel inquiries, package details, and sales support via phone and email.

Responsibilities:

Handle inbound and outbound calls related to tourism packages Respond to customer inquiries via email and phone in a timely and professional manner Provide detailed information on travel packages, pricing, and booking processes Assist customers with booking, changes, or cancellations of packages Follow up with customers to ensure satisfaction and resolve any issues Maintain accurate records of customer interactions and transactions Coordinate with internal teams for up-to-date travel offers and promotions

Requirements:

Proven experience in customer service, preferably in the travel/tourism industry Strong verbal and written communication skills Ability to multitask and manage time effectively Proficient in Microsoft Office and basic CRM tools Friendly, patient, and problem-solving attitude Fluency in English is required; knowledge of additional languages is a plus

Benefits:

Competitive salary Incentives based on performance Professional growth opportunities Friendly and dynamic work environment

To apply

, please submit your CV along with a brief cover letter explaining your interest in the role.

Job Type: Full-time

Pay: AED2,000.00 - AED4,000.00 per month

Application Deadline: 10/05/2025