Customer Service Team Member

Location: EMEA, United Arab Emirates, Dubai

Ref: JOHNCRANEEMEA02021

Division: John Crane

Job Function: Customer Service



To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.

Duties & Responsibilities

\xef\x82\xa7 Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
\xef\x82\xa7 Support external sales team with specific customer account information.
\xef\x82\xa7 Networking and communication with customers, agents, and other JC operations.
\xef\x82\xa7 Review customers enquiries and orders.
\xef\x82\xa7 Following up and monitoring of internal order processing and delivery performance.
\xef\x82\xa7 Assist finance in resolving payment issues in case of product discrepancies.
\xef\x82\xa7 Use of SAP, C4C business system and its relevant modules.
\xef\x82\xa7 Work with other departments to expedite the service to customers.
\xef\x82\xa7 Prepare notifications for non-compliances.
\xef\x82\xa7 Review LOC for commercial terms and conditions.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

EDUCATION & EXPERIENCE:
Education/Training: Diploma or University Degree in Economics, Commerce or similar field.

Experience: 3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
Experience in Oil & Gas industry is mandatory.
Experience of working in a multinational and multicultural environment.

Knowledge/Skills: Ability to learn SAP system.
Ability to learn about John Crane product portfolio & product codes.
Excellent MS Office background.

Languages: English and French (for Middle East & North Africa support) are mandatory.

KEY COMPETENCIES:
\xef\x82\xa7 Attention to detail
\xef\x82\xa7 Accuracy
\xef\x82\xa7 Excellent organizational skills
\xef\x82\xa7 Excellent communication skills
\xef\x82\xa7 Good interpersonal skills
\xef\x82\xa7 Good problem-solving and decision making skills
\xef\x82\xa7 Team player
\xef\x82\xa7 Stress tolerance
\xef\x82\xa7 Good negotiation and conflict management skills

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s\' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (\xc2\xa3830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Smiths Group