Job Description

Furniture Retail Company

We are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.

Key Responsibilities

Lead, supervise, and motivate the customer service team on a daily basis Deliver a high standard of customer experience before, during, and after sales Handle and resolve escalated customer complaints and inquiries efficiently Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution Coordinate closely with sales, delivery, warehouse, and after-sales teams Monitor order status, delivery schedules, and post-delivery follow-ups Train, coach, and evaluate team members to improve service quality and performance Ensure service processes are efficient, structured, and aligned with company standards Prepare performance reports, service metrics, and KPIs
Requirements

Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail Experience in furniture, mattress, or home retail is a strong advantage Arabic speaking is preferred (English is required) Strong working knowledge of CRM systems and customer case management Digitally savvy with a modern, process-driven approach to customer service Strong leadership, communication, and problem-solving skills Ability to multitask, work under pressure, and manage priorities effectively
What We Offer

Competitive salary package Career growth within a growing retail business Professional and supportive work environment
Job Type: Full-time

Pay: KD500.000 - KD600.000 per month