Job Description

Job description

Heal Hub, a leading rehabilitation and wellness clinic in Dubai, is enhancing its Customer Service structure as part of its next phase of growth. We are looking for a confident, service-driven

Team Leader

who can take ownership of front desk operations, support the team, and ensure an exceptional client experience. Strong leadership, communication, and organizational skills are essential, along with a genuine interest in health and wellness.

Key Responsibilities

Oversee daily front desk operations and ensure smooth client flow Act as the primary escalation point for complex client inquiries and complaints Train, support, and mentor Customer Service team to maintain high service standards Prepare and manage reception rosters and ensure full shift coverage Adjust clinician schedules when required (leave, emergencies, last-minute changes) Serve as a super-user for EMR, WhatsApp Business, and other front desk systems Update services, pricing, timings, templates, and internal settings across systems Liaise with EMR and IT support for troubleshooting and system-related issues Monitor stock levels and manage purchasing of clinical consumables, stationery, and reception supplies Generate routine operational reports (cancellations, follow-ups etc.) Ensure proper actioning of follow-up/cancellation reports and overall workflow accuracy

Requirements

5+ years of Customer Service or Front Desk experience in a UAE clinic, wellness center or medical environment

Previous experience in a senior, supervisory, or team lead role

High proficiency with booking/CRM systems

Strong organizational, scheduling, and multitasking abilities

Experience with administrative operations, stock management, or purchasing is a plus

Proactive mindset, strong problem-solving skills, and sound decision-making

Positive attitude, teamwork-oriented, and committed to providing an excellent client experience

Genuine interest in wellness, rehabilitation, and patient-focused environments

What we offer:

Competitive salary Health insurance coverage Annual air ticket allowance Role with career progression within a growing and evolving brand

If you're looking for a role where you can grow, feel valued, and make a meaningful impact every day, we'd love to hear from you!

Job Type: Full-time

Pay: AED6,500.00 - AED7,750.00 per month

Education:

Bachelor's (Required)
Experience:

healthcare: 5 years (Required)
Work Location: On the road