Job Description

As our Customer Service Executive, you are responsible for order execution, customer satisfaction, and service excellence. You will manage end-to-end order processing for Consumer Beauty and Luxury divisions in the UAE, ensuring accurate, timely, and compliant delivery. Acting as the key link between customers, commercial teams, and internal stakeholders, you will resolve queries, manage returns, and support seamless logistics execution while maintaining high service standards.
RESPONSIBILITIES
Your main focus:

• Manage order processing

Receive and process customer orders in SAP
Validate quantities, pricing, and delivery details
Generate delivery instructions and ASN documentation
Prevent order duplication and discrepancies

• Coordinate cross-functionally

Liaise with warehouse and logistics for dispatch
Partner with commercial and finance teams on pricing and credit holds
Coordinate with compliance for approvals and documentation
Communicate daily with internal and external stakeholders

• Support E-commerce and DTC operations

Manage ECom and DTC customer accounts
Schedule vendor portal appointments
Generate shipment notifications
Monitor delivery confirmations

• Handle returns and discrepancies

Track daily returns and short supplies
Log returns and issue credit notes with approvals
Review damaged, defective, or delisted items
Implement corrective actions

• Drive service quality and KPIs

Maintain daily order and delivery trackers
Monitor process KPIs and service levels
Ensure accurate record keeping and filing
Follow quality standards and work instructions
Working for Coty means
Being part of a collaborative, diverse, and inclusive beauty leader that values ownership, accountability, and continuous improvement while empowering employees to deliver excellence every day.
The team consists of Customer Service and Logistics professionals, and you will work closely with Commercial, Marketing, Finance, Warehouse, Logistics, Demand & Supply Planning teams. All your colleagues are supportive, detail-oriented, and customer-focused. Working in the team feels fast-paced, cooperative, and solutions-driven.
YOU ARE A COTY FIT
You like working with customers, managing multiple priorities, and ensuring flawless execution. As an experienced Customer Service Executive, you work accurately, take ownership, and get energy from a fast-paced, diverse, and international environment. Other than that, you:

• Bring strong order management skills

End-to-end order processing
Returns and credit note handling
Delivery coordination

• Are systems and data driven

SAP or ERP system usage
Advanced MS Excel proficiency
Data accuracy and validation

• Excel in stakeholder coordination

Customer and distributor communication
Cross-functional collaboration
Issue resolution and follow-up

• Demonstrate service mindset

Deadline and KPI driven
High attention to detail
Continuous improvement focus
ABOUT COTY
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit .
Country/Region: AE
City: Dubai

Skills Required