Customer Service Representative
United Arab Emirates, United Arab Emirates
Job Description
:Role: Customer Service Representative
Location: Abu DhabiRole Purpose:To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB\'s professional image in all interpersonal dealings.Key Accountabilities of the roleThese are the main responsibilities of this role:RESPONSIBILITIES:Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs.Customer Guidance & Managing Floor: * direct clients to alternative channels (Digital Channels).
Location: Abu DhabiRole Purpose:To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB\'s professional image in all interpersonal dealings.Key Accountabilities of the roleThese are the main responsibilities of this role:RESPONSIBILITIES:Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs.Customer Guidance & Managing Floor: * direct clients to alternative channels (Digital Channels).
- ensure client have all needed docs before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- problems evaluation.
- Customer anger management.
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas.
- Broad knowledge of ADIB\'s Retail Banking financial products & services
- Fair knowledge of ADIB\'s Operational Policies & Procedures
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Good Knowledge of UAE banking practices, regulations & risks
- Fair knowledge of service standards
- Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- Knowledge of Cross Sales
- Computer skills
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Job Detail
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Job IdJD1661146
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned