Customer Service Representative
United Arab Emirates, United Arab Emirates
Job Description
We are currently seeking a Customer Service Representative to join our team in Abu Dhabi, UAE. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, attention to detail, and a customer-centric mindset. If you are a proactive problem solver and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities: * Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Responsibilities: * Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Provide accurate information about our products and services to customers
- Resolve customer complaints and issues effectively and efficiently
- Process customer orders and ensure timely delivery
- Maintain customer records and update information in the system
- Collaborate with other team members to ensure customer satisfaction
- Identify and escalate priority issues to the appropriate department
- Follow up with customers to ensure their concerns have been resolved
- Stay up-to-date with product knowledge and industry trends
- Adhere to company policies and procedures
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Ability to work well in a team environment
- Positive and professional attitude
- Ability to remain calm and composed in stressful situations
- Flexibility to work in shifts, including evenings and weekends
- Experience using customer service software or CRM systems
- High school diploma or equivalent qualification
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Job Detail
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Job IdJD1637150
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned