Customer Service Representative
United Arab Emirates, United Arab Emirates
Job Description
A reputable private sector employer in Dubai, UAE is seeking a Customer Service Representative to join their team. The ideal candidate should have at least 1-5 years of experience in a similar role. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to customers.
Responsibilities: * Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner
Responsibilities: * Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner
- Resolving customer complaints and issues effectively and efficiently
- Providing accurate and detailed information to customers about company products, services, and policies
- Processing customer orders, refunds, and exchanges
- Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty
- Identifying and escalating priority issues to the appropriate department or supervisor
- Keeping accurate records of customer interactions and transactions
- Collaborating with cross-functional teams to improve customer service processes and procedures
- Maintaining a high level of product knowledge to provide expert assistance to customers
- Adhering to all company policies and procedures
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in stressful situations
- Exceptional attention to detail and accuracy
- Ability to multitask and prioritize responsibilities effectively
- Strong interpersonal skills and ability to work well in a team environment
- Proficient in Microsoft Office Suite and CRM software
- Ability to adapt to new technologies and processes quickly
- Previous experience in a customer service role is preferred
- Knowledge of Logistics industry and company products/services is a plus
Bayt
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Job Detail
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Job IdJD1631409
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned