Customer Service Representative

United Arab Emirates, United Arab Emirates

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Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Identify practical challenges in a project to rectify the issues for final delivery.

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