Customer Service Representative
Sharjah, United Arab Emirates
Job Description
The Role:
This should be generic; specific targets will be set as part of the objective setting process.
Core:
- Invoice & DA Generation
- Cruise DA Validations
- Query Resolution
- DA Submission to Principal
- \xc2\xb7 Processing Invoices & DA\xe2\x80\x99s
- \xc2\xb7 Review of Disbursement account.
- \xc2\xb7 Regular interaction with operators and port agents
- \xc2\xb7 Receipt of Vendor invoices, identify appointments
- \xc2\xb7 Daily Vendor Follow Up
This should be generic; specific targets will be set as part of the objective setting process.
- Internal or External Invoice Processed With in 48Hour Lead time
- DA processed within 2 business days from the Last Invoice Receipt
- DA Dispatched with in 48Hour from Generation
- Vendor Invoice Follow-up
- Customer Query Response /Solution with in 24Hours
- Adhere to other Process KPIs
Core:
- Customer Focus
- Ethics and Integrity
- Organisational Commitment
- Health & Safety Compliance
- Key:
- Good Data Entry Skills
- Ability to conduct reconciliations
- Good Analytical Skills
- Strong MS Office Skills
- Accounting: 1 year (Preferred)
- Sharjah (Required)
- Sharjah: Relocate before starting work (Required)
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Job Detail
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Job IdJD1625540
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned