Job Title: Customer Service Representative

Job Code: 213/002/268

Location: Sharjah

Salary: AED 3,000 - 5,000

Industry: Furniture

Work Timings: 8 a.m. to 6 p.m., six days a week

Job Responsibilities:
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Provide product information, pricing, and delivery details to customers.
- Coordinate with other departments, including sales and logistics, to ensure efficient and timely customer service.
- Assist in processing orders and resolving any order-related issues or discrepancies.
- Maintain accurate records of customer interactions and transactions.
- Provide customers with guidance on product selection and usage.
- Follow up with customers to ensure their satisfaction and to gather feedback for service improvement.

Job Requirements:
- At least 2-5 years of customer service experience in the UAE.
- Prior experience or familiarity with the furniture industry is required.
- Native Arabic or Tagalog-speaking candidates with excellent fluency in English.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with basic computer applications and customer service software.

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