Customer Service Representative

Sharjah, United Arab Emirates

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Description

Job Summary: Looking for a Customer Service Representative in Sharjah, United Arab Emirates (UAE)

Job Key Details:

Provide exceptional customer service through addressing customer queries, concerns as well as complaints in a timely and professional manner
Process customer orders accurately and efficiently
Maintain a positive and empathetic attitude when interacting with customers
Use various communication channels such as phone, email as well as chat to engage with customers and provide support
Document and update customer interactions, inquiries as well as complaints in a clear and concise way
Escalate complex or unresolved customer issues to the appropriate department or supervisor
Conduct any other related tasks as may be required

Job Qualifications and Experience

Proven experience in a customer service role or a related field is preferred
Should be able to remain calm and composed in high-pressure situations while maintaining a professional attitude
Ability to multitask and prioritize tasks to meet customer needs and deadlines
Demonstrated ability to work effectively in a team-oriented environment
Excellent communication skills, both verbal and written
Strong problem-solving skills to address customer inquiries and complaints efficiently
Only those in the UAE can apply

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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