Company Description Who are we? In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience. For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022. Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Must be Fluent in English and Mandarin
Assist clients worldwide through live support
Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
Impeccable telephone etiquette and management
Handle of Back-office queries
Support clients with technical and troubleshooting issues
Deal with complaints of a varying nature promptly and effectively
Provide support and troubleshooting on platforms
Liaise with all departments to resolve issues
Liaise with the compliance officer regarding complaints and approval of accounts
Provide all relevant information to clients regarding documents and materials for opening new accounts
Qualifications
Fluent in English and Mandarin
Knowledge of any other languages is an advantage
Good command of communication skills required
Ability to work efficiently under pressure
Proficient in MS office application and computer skills
Knowledge of Financial Market will be considered an advantage
Previous experience in similar position will be considered an advantage
Additional Information
Competitive salary
Discretionary performance related bonus
Paid sick leave days for self and for taking care of your dependents
Interest free loans
Hybrid working policy
A focus on your wellbeing, including talks and access to self-development tools
Flexi benefits / Quarterly allowance
Global Employee Assistance Programme
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