Customer Service Representative
Sharjah, United Arab Emirates
Job Description
Company Description
Who are we? In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience. For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022. Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Who are we? In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience. For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022. Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
- Must be Fluent in English and Mandarin
- Assist clients worldwide through live support
- Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Handle of Back-office queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Provide support and troubleshooting on platforms
- Liaise with all departments to resolve issues
- Liaise with the compliance officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for opening new accounts
Qualifications
Additional Information
- Fluent in English and Mandarin
- Knowledge of any other languages is an advantage
- Good command of communication skills required
- Ability to work efficiently under pressure
- Proficient in MS office application and computer skills
- Knowledge of Financial Market will be considered an advantage
- Previous experience in similar position will be considered an advantage
Additional Information
- Competitive salary
- Discretionary performance related bonus
- Paid sick leave days for self and for taking care of your dependents
- Interest free loans
- Hybrid working policy
- A focus on your wellbeing, including talks and access to self-development tools
- Flexi benefits / Quarterly allowance
- Global Employee Assistance Programme
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Job Detail
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Job IdJD1412261
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned