Job Description

Position: Customer Service Representative - Russian Speaker
Job Location: Sharjah UAE
Job Type: Full time
Language: English and Russian Mandatory (French will be an add-on)
Key Responsibilities
Order Management
Process daily customer orders and coordinate with internal teams.
Provide order requirements and e-proofs to customers.
Liaise with Order Processing and Logistics teams for approvals, releases, and shipments.
Ensure accurate and on-time order delivery while keeping customers updated.
Customer Experience
Build sustainable customer relationships through open communication.
Provide accurate and complete information across all channels.
Follow up post-delivery and gather customer feedback.
Send greetings to maintain relationships with current and past customers.
Complaint & Retention Management
Act as the first point of contact for complaints and escalate to relevant departments.
Ensure timely resolution and reporting of issues.
Analyze lost clients, share insights with Sales, and maintain an updated client database.
Support Functions
Follow up on receivables with Finance and Sales.
Maintain detailed customer records and generate reports.
Assist with audits, exhibitions, and marketing events.
Coordinate with the Tender Team and Sales to provide necessary customer information or documents for RFQ/RFP submissions.
Key Performance Indicators (KPIs)

• Timely and accurate order processing
• High customer satisfaction and retention rates
• Quick turnaround of tenders and complaints
• No pending receivables / updated database

Qualifications

• Bachelor's Degree in any related field
• 3+ years of customer service experience
• Strong communication skills (English & Russian required; French an advantage)
• Ability to multi-task, prioritize, and adapt to different customer needs
• Proficient in MS Office; experience with ERP & CRM systems preferred

Salary: 4,500 to 7,000 + Standard benefits as per UAE law

Skills Required