Job Description

We are seeking a highly organized and detail-oriented individual to join our team as an Admin/Customer Service Representative. In this role, you will be responsible for managing administrative tasks, coordinating with the team, and providing exceptional customer service to our clients. Your primary focus will be on managing the team, reporting to management, and handling tasks such as quotations, invoicing, and purchasing. Responsibilities: Manage a team of [number] individuals, including assigning tasks, providing guidance, and monitoring their performance. Ensure the team meets established targets and deadlines by closely tracking their progress and offering support when needed. Serve as the main point of contact for customer inquiries, addressing their questions, concerns, and resolving issues in a timely and professional manner. Prepare and send quotations to clients based on their specific requirements, ensuring accuracy and completeness. Generate invoices and process payments, ensuring all financial transactions are accurately recorded and reconciled. Coordinate with suppliers and vendors to place orders, track deliveries, and manage inventory levels. Maintain accurate records and documentation related to customer interactions, transactions, and inventory management. Collaborate with the management team to develop and implement strategies to improve customer satisfaction and enhance the efficiency of administrative processes. Prepare regular reports for management, summarizing team performance, customer feedback, and any significant issues or trends. Assist with general administrative tasks, including but not limited to filing, data entry, scheduling meetings, and managing correspondence. Requirements: High school diploma or equivalent; bachelor's degree in business administration or a related field is preferred. Proven experience in an administrative or customer service role, with a track record of managing teams and providing exceptional customer support. Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, team members, and management. Strong organizational skills and attention to detail, ensuring accuracy and efficiency in all tasks. Proficiency in using office software such as MS Office (Word, Excel, PowerPoint) and customer relationship management (CRM) tools. Ability to multitask and prioritize workload effectively in a fast-paced environment. Problem-solving skills and the ability to remain calm and professional when dealing with challenging situations. Strong interpersonal skills and the ability to work collaboratively with diverse teams. If you are a self-motivated individual with a passion for providing excellent customer service and managing administrative tasks, we encourage you to apply for this position. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to reviewing your application. Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not exhaustive and may be subject to change or modification based on the needs of the company. Interested candidates can send their CV