Job Description

Responsibilities:

. Analyze, research and resolve problems and discrepancies related to member accounts/loans

. Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

. Counsel current and prospective members about Navy Federals products and services

. Ensure cash and other negotiable instruments are handled properly

. Identify opportunities to cross service products and increase product penetration

. Perform platform-banking functions

. Understand and comply with federal and other regulations relating to financial products and services

. May assist with Branch Office vault opening, closing and balancing procedures

. May serve as a Branch Office and/or ATM vault custodian

. Perform other duties as assigned

Requirements

Qualifications:

. Ability to work independently and in a team environment

. Working knowledge of savings and checking products, accounts and services

. Effective active listening skills to accurately respond to inquiries and account requests

. Effective organizational, planning and time management skills

. Effective research, analytical, and problem solving skills

. Skill building effective relationships through rapport, trust, diplomacy and tact

. Exercising initiative and using good judgment to make sound decisions

. Maintaining composure in a high production and changing environment

. Navigating multiple screens and PC applications and adapting to new technologies

. Skill performing mathematical calculations and working accurately with numbers

. Effective verbal and written communication skills

. Experience in member/customer service preferably in a call center, retail banking or financial institution

. Desired - Experience in working in a credit union environment.