Customer Service Representative

Kuwait City, Kuwait

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Manage large amounts of incoming phone calls.
Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Job Skills & Knowledge:

Bachelor\xe2\x80\x99s degree or its equivalent (Commerce or Business Administration degree are preferable)
Preferrable 1-2 years of experience in the field or in a related area.
Excellent listening, verbal, and written communication skills in English and Arabic
Outstanding in computer and MS Office skills
Comfortable multi-tasking and prioritizing tasks without guidance.
Ability to be resourceful and proactive when issues arise.
Excellent organizational and presentable skills.
Transferable Visa (18-22)
Can join us immediately.

Job Type: Full-time Salary: KD450.000 per month Ability to commute/relocate:

Kuwait City: Reliably commute or planning to relocate before starting work (Required)

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