Company Description
Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
xe2x96xaa Provide excellent customer service by attending to incoming calls within the quality guidelines
xe2x96xaa Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
xe2x96xaa Recommend potential products or services to management by collecting customer information and analyzing customer needs
xe2x96xaa Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
xe2x96xaa Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
xe2x96xaa Maintains customer records by updating customer history through service requests/complaints and Notes
xe2x96xaa Maintain confidentiality of the bank's customers and data
xe2x96xaa Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations
xe2x96xaa Attend to special tasks assigned by team leader and Managers
xe2x96xaa Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
xe2x96xaa Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
xe2x96xaa Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
xe2x96xaa Authorised to take decisions as per the approved authorization matrix
Qualifications
Minimum Qualifications:
xe2x96xaa High School Minimum Experience:
xe2x96xaa 0 - 2 years relevant experience in banking sector
Knowledge, Skills, and Attributes:
xe2x96xaa Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
xe2x96xaa Excellent communication skill in English & Arabic