Customer Service Representative
Dubai, United Arab Emirates
Job Description
Customer Care & After-Sales Support Agent (Full-Time)
Location: Dubai (Business Bay)
Industry: E-commerce
Start date: ASAP
We are looking for a Customer Care & After-Sales Support Agent to join our growing team.
The ideal candidate is organized, calm, proactive, and able to deliver a premium client experience through email, WhatsApp and phone support.
Responsibilities
- Handle all incoming customer inquiries via email, phone, and social media messages
- Manage after-sales cases (returns, exchanges, order follow-ups)
- Track customer orders and coordinate with logistics partners
- Provide clear, friendly, and solution-focused responses
- Maintain accurate records in our CRM
- Assist with daily operational tasks related to customer satisfaction
- Excellent command of English (French is a plus)
- Previous experience in customer service or e-commerce preferred
- Strong communication and problem-solving skills
- Ability to stay organized in a fast-paced environment
- Positive attitude, patience, and attention to detail
- Comfortable using Shopify, Gmail, spreadsheets (training provided if needed)
- A dynamic work environment within a fast-growing wellness & beauty brand
- Supportive team and healthy company culture
- Growth opportunities as the company scales
- Competitive salary based on experience
Skills Required
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Job Detail
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Job IdJD2248599
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned