Customer Service Representative

Dubai, United Arab Emirates

Job Description

Description

Job Summary: Looking for a Customer Service Representative in Dubai, United Arab Emirates (UAE)

Job Key Details:
  • Respond promptly and professionally to customer inquiries
  • Listen attentively to customer concerns, questions, as well as feedback, and provide accurate information and appropriate solutions
  • Troubleshoot and resolve customer issues effectively, demonstrating patience and empathy throughout the process
  • Collaborate with other team members, departments, as well as management to ensure a seamless customer experience and effective issue resolution
  • Escalate complex or unresolved issues to the appropriate department or supervisor while maintaining ownership of the customer\'s concern
  • Maintain detailed and accurate records of customer interactions as well as transactions in the company\'s database
  • Participate in ongoing training and development opportunities to stay up-to-date with company offerings and best practices in customer service
  • Develop a deep understanding of the company\'s products and services to provide accurate information and guidance when required
  • Effectively communicate with customers via phone, email, chat, or in-person, addressing inquiries, providing updates, and following up as necessary
  • Engage with customers in a friendly and professional manner
  • Undertake any other related tasks as may be required
Job Qualifications and Experience
  • The ideal candidate must have practical experience in the same or similar position
  • Excellent verbal and written communication skills with a courteous and professional demeanor
  • Strong problem-solving abilities and the capacity to think quickly on your feet
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Flexibility to work shifts, including evenings, weekends, as well as holidays, as and when required
  • Proficiency in using computer systems
Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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Job Detail

  • Job Id
    JD1572670
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned