Description

Job Summary: Looking for a Customer Service Representative in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Welcome guests in a friendly and professional manner, providing a warm welcome and ensuring a positive first impression
• Handle guest inquiries, requests and complaints promptly and courteously, aiming to exceed their expectations
• Provide accurate information about hotel facilities, services as well as amenities, local attractions and points of interest
• Respond to telephone calls, emails and in-person inquiries, addressing guest needs promptly and professionally
• Assist guests with check-in and check-out processes, including managing reservations, room assignments as well as payment procedures
• Attend to customers directly either by telephone, electronically or face to face
• Maintain a thorough understanding of hotel policies and procedures, ensuring consistent adherence and compliance
• Handle cash and credit card transactions accurately and securely, following established protocols
• Assist in maintaining the cleanliness and organization of the front desk area and lobby, ensuring a welcoming environment for guests
• Maintain a positive and professional attitude at all times, representing the hotel in a professional and customer-focused way
• Stay updated on industry trends and developments to provide proactive recommendations and anticipate guest needs
• Handle and resolve customer complaints

Job Qualifications and Experience

• The applicant must have a practical experience in a customer service role, preferably in a hotel or hospitality setting
• Excellent interpersonal and communication skills, with the ability to effectively interact with diverse guests and team members
• Strong problem-solving skills and the ability to remain calm and composed in challenging situations
• Proficiency in computer applications including experience with hotel reservation systems and Microsoft Office Suite
• Should be able to multitask and prioritize tasks effectively in a fast-paced environment

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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