Customer Service Representative

Dubai, United Arab Emirates

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We are looking for a customer-oriented service representative. Responsibilities:

Act as a liaison, provide product information, and answer questions with accuracy and efficiency
Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
Generate sales leads
Build sustainable relationships and trust with client accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualifications:

Proven customer support experience or experience as a Customer Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Benefits:

Job Type: Full-time Salary: AED2,500.00 - AED3,000.00 per month

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