Description

Job Summary: Looking for a Customer Service Representative in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Serve as the first point of contact for customers via various communication channels and provide prompt, courteous and accurate responses
• Handle customer inquiries, complaints as well as issues in a professional and empathetic manner, aiming for first-call resolution whenever possible
• Maintain thorough knowledge of products, policies as well as procedures to effectively address customer questions and provide accurate information
• Accurately record customer interactions including details of inquiries, complaints or comments and update customer accounts as necessary
• Collaborate with internal teams such as sales, technical support as well as logistics to ensure smooth order processing, timely issue resolution and customer satisfaction
• Listen attentively to customer needs and concerns, demonstrate empathy and proactively offer appropriate solutions or escalate to the relevant department for further assistance
• Maintain a positive and professional attitude, exhibiting patience, adaptability as well as resilience in handling challenging customer situations
• Follow company guidelines and standards for customer service excellence, including adherence to established response times, quality standards as well as confidentiality protocols
• Maintain database of customers to initiate cross selling activities
• Maintain excellent customer service standards
• Respond appropriately to all the customer telephone queries
• Make telephone calls to customers to inform them about special promotions or offers
• Maintain records of customer interactions as well as transactions
• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
• Handle customer complaints, warranty issues, after sales service among others
• Carry out any other related tasks as may be required

Job Qualifications and Experience

• The suitable candidate must have at least 1 to 2 years of experience in a customer service role
• Excellent phone etiquette and customer service skills
• Ability to multi-task, organize and prioritize work
• Strong interpersonal skills with the ability to build rapport, understand customer needs and maintain a customer-centric approach
• Proficiency in computer skills, including experience with customer service software, CRM systems as well as Microsoft Office Suite

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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