Customer Service Representative
Dubai, United Arab Emirates
Job Description
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A customer service representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. Responsibilities:
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions
- Escalate unresolved issues to relevant internal teams
- Collect prompt and accurate customer feedback
- Document knowledge as solution articles
- Master the use of a help desk software
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- customer service: 1 year (Preferred)
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Job Detail
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Job IdJD1528985
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned