Customer Service Representative
Dubai, United Arab Emirates
Job Description
We are hiring a CUSTOMER SERVICE REPRESENTATIVE to manage customer queries and complaints. You will also be asked to process modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. REQUIREMENTS
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Should have an experience handling social media and Microsoft office programs
- 2 years of experience in the field of RETAIL / HOSPITALITY Industry
- Arabic & English (Speaking & Writing)
- Posting social media content (Content will be provided by Creative team
- Notifying management about complaints, feedback and concern from the customers
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- customer service: 1 year (Preferred)
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Job Detail
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Job IdJD1496968
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned