Customer Service Representative
Dubai, United Arab Emirates
Job Description
Jungle is a peer-to-peer NFT marketplace for digital goods that range from conventional art to other collectibles; Jungle stands apart in our aim to be accessible to every type of buyer, from crypto novice to seasoned collector. Founded by multi-billion-dollar start-ups in the e-commerce space, we\'re a fast-growing team of crypto enthusiasts who believe in the potential of blockchain. We\'re currently on the lookout for experienced candidates who are ready to define success and be part of the NFT Revolution. As a member of our customer support team, you will work closely with our Customer Support Director in the establishment and development of the department.
What you will do:
What you\'ll need to be successful
Nice to have:
What we can offer you:
What you will do:
- Own customer inquiries and ensure they receive rapid and effective resolution via all channels in operation (primarily live chat, not excluding email, phone, messaging, social channels).
- Navigate feedback and observations to internal departments/stakeholders.
- Report and escalate product degradation/issues
- Create and maintain help center articles & internal documentation.
- Create and maintain canned responses.
- Contribute to process creation and optimization.
- Work on shift rotation, including night shifts. (The standard shift is 17h-2am)
- Review content submissions
- Any other tasks deemed capable for scope of role
What you\'ll need to be successful
- 2-3 years technical (software) support experience is necessary.
- Live chat support experience necessary
- Shift work experience
- Complete fluency of English (verbal & written) to a business level is critical.
- Highly organized with laser focus and multitasking ability.
- Previous experience with writing help center articles and internal documentation.
- Ability to work in a high-pressure environment with high demanding response times.
- Overall team player and contributor
Nice to have:
- Exposure to Web3 (NFT\'s, Crypto, Blockchain) is extremely desirable. As well as FinTech
- Intercom experience is highly desirable
- Asana experience is highly desirable
- Any other languages is a plus
- Prev. Experience with coaching, QA, content creation
What we can offer you:
- "We challenge the status quo." Work with young and supportive colleagues. The leadership team are highly entrepreneurial, it reflects. Ideas, challenges, think tanks, it is all in your day to day.
- Flights home once per year.
- A modern and stylish open plan office in the heart of Dubai Marina. Dozens of restaurants, cafes, supermarkets and shopping within a 5 min walk! Ps. Don\'t worry we have free company parking.
- We promote a healthy lifestyle! On top of world class health insurance (dental & vision included), our kitchen is stocked with organic snacks, juices, fruits, tea & coffee.
- Top tier tech stack. We are young and modern. G suite, Atlassian, Re-tool, Asana, Slack. Need something more? Ask away.
- The best equipment, whatever helps you get your work done. Choose your own laptop, monitor (we prefer curved Samsung screens;)), Super ergo office chairs, and whatever else you need.
- Closing the week with a delicious catered lunch on Friday.
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Job Detail
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Job IdJD1494269
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned