Job Description

Job Title Customer Service Representative

Description

Job description / Role

CSR with 5 years Middle East experience in MNC, SAP and basic logistics knowledge

• On behalf of our reputable MNC client, we are recruiting a Customer Service Representative

• Purpose of the role is to offer best possible customer satisfaction for business success, such as manage customer requests, maintain good relationship with customers and order management.

• You will handle pre-sales, sales, after sales, customer support and administrative tasks. (full scope below)

• Customer Service Representative is part of the sales team working together with the Sales Manager.

• Other interfaces are Supply Chain, Logistics, Production, Credit, Technical and Commercial Marketing.

Tasks and Responsibilities

• Pre-Sales

• Customer master data maintenance

• Price Maintenance

• Sample order handling

Sales

• Order acceptance and entry

• Order change management

• Order delivery tracking and exception management

After Sales

• Complaint handling

• Organise returns

• Credit/debit note and rebate handling

• Dunning/invoice collection handling

E-Business

• Evaluation e-business potential

• Maintenance of SAP tables

• Product catalog maintenance

• Master data maintenance for E-Invoicing

• Customer support for implementation at the customer

• Exception management

Customer Support

• Manage customer requests

• Maintain good relationship with customers

• monitoring order patterns

• Sales Manager/Key Account Manager

• Mailing of product information

Miscellaneous

• Back-up CSR colleagues

• Other administrative activities e.g. filing, archiving

• Communication interfaces

Regional Tasks

• Export regulations, document handling

• monitoring general delivery agreements

• Monitoring credit limits and receivables management

• Customer consignment inventory and planning, with sales managers

• Consignment stock management

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: