Customer Service Representative

Dubai, United Arab Emirates

Job Description

Posted Date
17 days ago
Call Centre & Customer Service
Job Reference
Our client is now recruiting for a Customer Service Representative Position Summary: Day to day responsibility for export customers for allocated countries/areas, duties including order & quote editing/processing, screening of customers & orders/enquiries for export compliance, quotation follow up, complaint management, sourcing non-catalogue products, tendering, applying customs and export compliance regulations, meeting of deadlines for shipments and general resolution of customer enquiries, both verbal & written Key Responsibilities:
  • Working alongside Export sales team to provide exceptional customer service, for customers in the EEMEA region. Handling and responding to all types of customer service issues – orders (from receipt to shipment), quotes, tenders and general enquiries which can be complex in nature, whilst striving to exceed Individual/Departmental/Company KPIs and skillfully balancing the customer needs with business demands.
  • Strictly adhering to customs & export compliance regulations.
  • Work on assignments/projects as part of a team
  • Become knowledgeable of the Customer Service functions of the ERP system
  • Customer data maintenance
  • Assess individual customer requirements and direct activities to appropriate departments
  • Maintain daily customer service reports
  • Manage orders within the divisions guidelines, relay price and availability of products to customers where necessary
  • Deal with customer complaints efficiently and professionally as per the service level agreement
  • Maintain and create new customers accounts
  • Adhere to SOP’s, SLA’s and departmental training guideline
  • May be required to perform other related duties as required and/or assigned
  • Competent Microsoft Office user
  • Strong written and verbal communication skills
  • Must have the ability to identify and solve problems and to multi task under deadlines
  • Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
  • Display attention to detail and accuracy in the work place
  • Good organizational skills and the ability to prioritize effectively
  • Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
  • Work on own initiative on daily routine tasks as well as solving system issues
  • Fluency in English is required, Arabic is desirable
  • Relevant customer service experience preferred
  • Knowledge of Export documentation and export licenses or appropriate export qualifications
  • Knowledge of IATA/IMDG regulations, Letter of credits with appropriate qualifications
  • Experience with Oracle or SAP preferred but not essential
  • Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
  • This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
  • Most of the other physical demands are typical with those associated with an office environment.
  • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned