Customer Service Representative
Dubai, United Arab Emirates
Job Description
Posted Date
17 days ago
Location
Dubai
Discipline
Call Centre & Customer Service
Job Reference
30436
Salary
0.0
Our client is now recruiting for a Customer Service Representative Position Summary: Day to day responsibility for export customers for allocated countries/areas, duties including order & quote editing/processing, screening of customers & orders/enquiries for export compliance, quotation follow up, complaint management, sourcing non-catalogue products, tendering, applying customs and export compliance regulations, meeting of deadlines for shipments and general resolution of customer enquiries, both verbal & written Key Responsibilities:
- Working alongside Export sales team to provide exceptional customer service, for customers in the EEMEA region. Handling and responding to all types of customer service issues – orders (from receipt to shipment), quotes, tenders and general enquiries which can be complex in nature, whilst striving to exceed Individual/Departmental/Company KPIs and skillfully balancing the customer needs with business demands.
- Strictly adhering to customs & export compliance regulations.
- Work on assignments/projects as part of a team
- Become knowledgeable of the Customer Service functions of the ERP system
- Customer data maintenance
- Assess individual customer requirements and direct activities to appropriate departments
- Maintain daily customer service reports
- Manage orders within the divisions guidelines, relay price and availability of products to customers where necessary
- Deal with customer complaints efficiently and professionally as per the service level agreement
- Maintain and create new customers accounts
- Adhere to SOP’s, SLA’s and departmental training guideline
- May be required to perform other related duties as required and/or assigned
- Competent Microsoft Office user
- Strong written and verbal communication skills
- Must have the ability to identify and solve problems and to multi task under deadlines
- Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
- Display attention to detail and accuracy in the work place
- Good organizational skills and the ability to prioritize effectively
- Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
- Work on own initiative on daily routine tasks as well as solving system issues
- Fluency in English is required, Arabic is desirable
- Relevant customer service experience preferred
- Knowledge of Export documentation and export licenses or appropriate export qualifications
- Knowledge of IATA/IMDG regulations, Letter of credits with appropriate qualifications
- Experience with Oracle or SAP preferred but not essential
- Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
- This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
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Job Detail
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Job IdJD1234856
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned