Job Description

Element has an opportunity for a Customer Service Representative (CSR) In this role, you will be primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

This role will be based in Second Industrial area in Dammam, KSA.

Responsibilities

Proactively engage with customers using phone, email, web conferencing Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology and identify new sales opportunities through proactive questioning to ensure maximum share of customers' testing business Gain pricing and lead time from standard price lists and work with departments to resolve complaints Process sales invoices, quoting and provide status report to clients and when applicable handle requests for information (e.g. shipping / delivery dates) Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered and build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook and ensure adherence to all applicable laws pertaining to safety, environment and corporate governance Skills / Qualifications

Graduate with a technical back ground having 1-3 years of customer service experience with quoting experience, able to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications Able to review, understand specifications related to civil material testing requirements, essential to prepare quotations/bids/tenders and write routine reports and correspond and speak effectively before groups of customers or employees of organization and able to solve practical customer problems Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel) Able to remain calm when faced with mounting pressure related to deadlines and multiple priorities and have well-developed oral and written communication skills to meet a variety of communication needs This is a Saudi national role#LI-SR1 Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.