Customer Service Officer (husband Or Father Sponsorship)
Dubai, United Arab Emirates
Job Description
Customer Service Officer - Job description Manage New Orders in Website
- Check notifications from website for new Orders
- Update the new Order details in the Sales Sheet
- Prepare Invoice and Delivery note for courier
- Inform Courier for pickup
- Once the order is picked up update the status in Sales Sheet and Inventory Sheet
- Once the refund request is received inform the owner
- Update the sales sheet and inventory accordingly
- Based on Manager\'s instruction prepare all the documents required for handing over inventory to shops
- Prepare the pay link from website
- Update the order details in Sales Sheet and Inventory Sheet
- Follow all steps for processing the new order
- Prepare the purchase orders to the Suppliers
- Send the PO to the suppliers
- Followup with suppliers for timely delivery of the ordered items
- Update inventory sheet once the orders are received
- Upload the product images and description in the website
- Upload the other sections like Press etc in website as per the instruction from the manager
- Check on daily basis whether there are any declined transactions
- Find out the reason for transaction decline and inform the manager immediately
- Make modifications in art work at a basic level using Adobe tools
- Check daily whether there are any downtime for the website
- Highlight cases which leads to Revenue leakages
- Provide suggestions to improve processes and sales
- Based on Instruction from the owner, update the social media pages.
- Manage the queries from customers received through website,social media pages and emails
- Followup with courier companies for timely delivery
- Liaise with IT service provider for any website, Email, Social media pages issues
- Liaise with Company\'s Accountant and accountants of supplier
- Diarise all other renewal dates such as domain,hosting,AMC renewals, Supplier contracts or any other contracts renewaLS
- Expert in MS Excel and MS Word
- Basic designing skills
- Good communication skills in English
- customer service: 1 year (Preferred)
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Job Detail
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Job IdJD1491956
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned