Job Description

We are looking for a dedicated

Customer Service Officer

with strong skills in

handling customer complaints

and ensuring smooth after-sales support. The ideal candidate will manage customer issues professionally, resolve concerns quickly, and maintain high customer satisfaction.

Key Responsibilities:

Handle customer complaints as the main responsibility, ensuring fast and effective resolution. Communicate clearly and professionally through phone, WhatsApp, email, and social media. Record and track all customer issues in the CRM system. Coordinate with production, delivery, and management teams to resolve complaints efficiently. Provide accurate updates regarding delayed orders, replacements, repairs, or service requests. Follow up with customers until each issue is fully resolved. Maintain a positive, polite, and calm attitude while dealing with challenging situations. Assist customers with product details, order processing, and general support. Improve customer experience by reporting recurring issues and suggesting system improvements.

Requirements:

Own visa candidates are given first preference.

Strong experience in complaint handling, customer service, or similar support roles. Excellent communication and problem-solving skills. Ability to stay calm and professional under pressure. Good command of English (Arabic is an advantage). Ability to multitask in a fast-paced environment. Knowledge of CRM tools, WhatsApp Business, and Microsoft Office.

What We Offer:

Accommodation provided by the company Competitive salary Annual leave as per UAE labor law 1 day off per week Supportive and friendly working environment Opportunities for career growth and development
Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month