Respond promptly to customer inquiries via phone, email, and in person.
Handle complaints and provide appropriate solutions within agreed time limits.
Maintain accurate customer records and update information in the system.
Assist in processing orders, applications, transactions, and service requests.
Coordinate with internal departments (Sales, Accounts, Operations) to resolve issues.
Ensure customer satisfaction by following up on pending issues and service delivery.
Prepare reports on customer feedback, complaints, and resolutions.
Comply with company policies, standards, and service-level agreements (SLAs).
Identify opportunities to improve service quality and efficiency.
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