Job Description

About Tadweer Tadweer Group, part of ADQ, an Abu Dhabi-based holding company, is leading the way in promoting sustainable waste practices and establish new benchmarks for the circular economy. Our strategic vision is aimed at revolutionising waste management by unlocking the value of waste. As the sole custodian of waste management in Abu Dhabi, Tadweer Group is committed to deploying advanced technologies and fostering strategic partnerships in support of the UAEaEUR(TM)s sustainability objectives, working towards its goal of diverting 80% of Abu DhabiaEUR(TM)s waste away from landfill by 2030. In addition to its commitment to Abu Dhabi, Tadweer Group has ambitious international goals, striving to make significant contributions to sustainable waste management beyond the UAE. Overview of the role: This is a pivotal role that ensures seamless communication between the company and its clients. Acting as the first point of contact, this individual is responsible for addressing customer inquiries, resolving issues, and delivering a positive experience in all interactions. In the waste management industry, where timely and efficient service delivery is crucial, the Customer Service Officer ensures that clients receive accurate information, assistance, and solutions regarding waste collection, recycling, and disposal services. Job Responsibilities: Serve as call center representatives that attend to client complaints, requests and direct these to the required team for resolution Quickly assess customer needs and proactively provide solutions to those needs. Maintain transparent lines of communication for customers about status of orders, order errors, and post order issues. Handle CRM system and complains closure with route causes and actions Keep records of customer interactions, process customer accounts, and file documents Qualifications 2+ years of experience in a similar role. Higher Diploma or a BacheloraEUR(TM)s Degree Strong organizational and communication skills Strong interpersonal skills to manage stake holders across the business. Why Join Tadweer? At Tadweer Group, we believe in building a workforce of highly talented individuals who dynamic, committed and passionate about our vision and values. At Tadweer, we don't just offer a job - we offer a career filled with endless opportunities. Our competitive compensation package includes comprehensive medical, family, recreation, and well-being benefits. Ready to join a company that cares about your success and well-being? Apply today and take the next step in your career with Tadweer, where your future is full of potential and opportunity! Please register your interest to be considered for a role at Tadweer #J-18808-Ljbffr